Shipping policy
We ship across Pakistan. This page tells you what that costs, how long it takes, and what we will do if something goes wrong.
Where we ship
Within Pakistan only. We do not ship internationally at this time.
Delivery charges
- Orders of Rs. 10,000 and above — free delivery.
- Orders below Rs. 10,000 — flat Rs. 200, shown at checkout.
Dispatch time
We dispatch within 3 to 5 business days of a confirmed order. Business days are Monday to Saturday, excluding public holidays. During a drop launch, expect the later end of that range.
Delivery time
Once dispatched, delivery typically takes a further 2 to 5 business days depending on your city. Major cities are usually at the faster end; remote destinations can take longer. These are estimates from our courier partners, not guarantees.
Payment and cash on delivery
Cash on delivery is available on orders up to Rs. 25,000. Orders above Rs. 25,000 must be prepaid. Bank transfer is available on request.
COD orders must be confirmed before we ship. We send a WhatsApp message within a few minutes of your order asking you to confirm. If we cannot reach you on WhatsApp or by phone within 48 hours, we hold the order; if we still cannot reach you, we cancel it. This protects both of us.
Tracking
You will receive a WhatsApp message with a tracking link once your parcel is booked with the courier, and a reminder the day before delivery is expected. Please make sure someone is available at the address — an unavailable recipient is the most common reason a parcel fails to arrive.
Address accuracy
Please give a complete address with a nearby landmark and a phone number you actually answer. We are not able to redirect a parcel once it is with the courier, and incorrect addresses are the main cause of delay.
Failed delivery
Our couriers make multiple delivery attempts. If all attempts fail the parcel returns to us. For prepaid orders we will contact you to arrange redelivery or a refund. For cash-on-delivery orders the order is cancelled, and we may require prepayment on future orders from the same number or address.
Delays outside our control
Weather, strikes, public holidays, security situations and courier network disruptions can delay a parcel. We will tell you as soon as we know, and we will keep telling you until it is resolved.
Questions
WhatsApp +92 322 0001136, Monday to Saturday, 9am to 5pm, or email hello@vivi.pk.